As part of our ongoing commitment to enhancing the quality of our service and delivery, we're excited to announce that we are transitioning our customer support ticket system to a unified Zendesk platform. This change aligns with the recent merger of our three businesses as Velsera (SevenBridges, Pierian, UgenTec) and aims to offer you a more streamlined and efficient support experience.
Why is this change happening?
This initiative is not just a technical upgrade but is a pivotal step in ensuring that we continue to meet and exceed the expectations of our valued customers. By consolidating our support systems, we're better positioned to provide faster responses, consistent support quality, and a more integrated approach to addressing your needs.
What do you need to do?
For best practices, please use support@velsera.com to contact our support team. Please note that every support inquiry you send to our previous contact address support@ugentec.com will be forwarded to our new systems and will be handled with care until the ticket is fully resolved.
Did you know you can also create your tickets via our portal? Historic tickets created in our new space will be available if you are signed in. This portal is also the new place for the FastFinder knowledge base. Take a look around and reach out to us if you have any queries.
We understand that change can bring about questions. Our team is here to support you throughout this transition and beyond. If you have any concerns or need further assistance, please don’t hesitate to reach out to your customer support team.
Thank you for your continued trust in Velsera. We are confident that this transition will pave the way for a more enhanced and efficient support experience for you.
Velsera Customer Support Team