Click on the Forgot your password button on your login screen
This will redirect you to the following link: https://identityservice.ugentec.app/account/forgotpassword
Fill in your email address known to FastFinder. An indication will be given when the email was sent successfully.
You will receive an email from no-reply@ugentec.com with the subject "Reset your Velsera password"
Click on the link in the email to reset your password and fill in your password.
Confirmation is given of successful change.